CHARUSAT believes in the principles of Honesty, Integrity and Transparency. The University aims to provide a harmonic environment to all the students, employees, associates and stakeholders. To facilitate these, various cells at University are established like Grievance Redressal Cell, Equal Opportunity Cell, Women Development Cell, Cell for Prevention of Sexual Harassment and Anti-Ragging Cell. Any stakeholder who finds any discrepancy under the aegis of different cells can use this E-box to register a complaint and University will take further actions to resolve the problem.

• Complaints related to Student Grievance Redressal Cell
  • Academic related issues
  • Admissions, Examinations, Assessments, Evaluation, Library facilities, Issuance of certificates, Add-on courses, Research related issues, etc.
  • Extension & Extracurricular
  • Students club registration, Award of nonacademic credits, Physical Education, etc.
  • Amenities & Maintenance Hostel facilities
  • Allocation of rooms, Standard of meal, Wi-fi internet connectivity,Utility-stores, Computer facilities, Drinking water,Sanitation & hygiene, Maintenance, Medical facilities, etc.
  • Placements & Internships
  • On-campus or off-campus interviews, soft skills training, Internships, etc.
  • General administration
  • Collection of fee–on-line fee payment gateway, ID cards, Scholarships,HR related issues, Transportation,Safety & Security, Discipline, Misbehaviors, Emergency services, etc.
• Complaints related to Equal Opportunity Cell
  • Caste Based Discrimination
  • Discrimination in college based on grounds of caste, gender, class, religion, language, physical disability, etc.
  • Discrimination in imparting education.
• Complaints related to Women Development Cell
  • Amenities for hygiene.
  • Social or Legal Issues affecting women.
• Complaints related to Internal Complain Committee (ICC know as Prevention of Sexual Harassment)
  • Eve teasing.
  • Unsavory remarks.
  • Jokes causing or likely to cause awkwardness or embarrassment.
  • Innuendos and taunts.
  • Gender Based insults or sexiest remarks.
  • Unwelcome sexual overtone in any manner such as over telephone (Obnoxious telephone calls) and the like.
  • Touching or brushing against any part of the body and the like.
  • Display of pornographic or other offensive or derogatory pictures, cartoons pamphlets or sayings.
  • Forcible physical touch or molestation.
  • Physical confinement against one’s will and any other act likely to violate one’s privacy.
  • Unwelcomed physical contacts and advances.
  • A communication for sexual favors.
  • Any other unwelcome, physical, verbal or non-verbal conduct of sexual nature directly, indirectly, or through electronic media like SMS, MMS, Social Networking sites etc.

• Process for filing the complaint
  • Understand the nature of complaint and select the cell accordingly.
  • Register the complaint.
  • The complainant will be acknowledged on receiving the complaint.
  • The complaint shall be processed by the relevant cell and action will be taken to resolve the problem.
  • The complainant will be informed accordingly.